Quick Troubleshooting
Try these first for most issues
Refresh the Page
Press Cmd+R (Mac) or Ctrl+R (Windows) to reload. Clears temporary glitches.
Clear Browser Cache
Old cached data can cause issues. Clear cache and cookies, then log back in.
Check Status Page
Visit status.rateads.us to see if there's a known service disruption.
Login & Authentication Issues
Can't access your account?
"Incorrect Email or Password"
Solutions:
- • Double-check email spelling (including dots and special characters)
- • Ensure Caps Lock is off when typing password
- • Use "Forgot Password" to reset if you're unsure
- • Try logging in with social auth (Google, Apple, etc.) if you originally signed up that way
"Account Not Found"
Solutions:
- • Verify you're using the correct email address
- • Check if you signed up with a different email
- • Look for the welcome email in your inbox
- • Create a new account if you never registered
"Session Expired" or Logged Out Automatically
Solutions:
- • Sessions expire after 60 minutes of inactivity for security
- • Log back in - your data is safe
- • Enable "Remember Me" for longer sessions
- • Check if browser is blocking cookies
Analytics & Data Issues
Problems viewing or loading data
Analytics Not Loading or Showing "No Data"
Common Causes & Solutions:
- • New Account: Analytics may take 24-48 hours to populate after verification
- • Date Range: Try selecting a different date range with known activity
- • No Activity: If you haven't received ratings yet, charts will be empty
- • Browser Issue: Try a different browser or disable ad blockers
Numbers Don't Match Expected Values
Understanding the Data:
- • Analytics update every 15 minutes, not real-time
- • Filter settings may be excluding some data
- • Check you're viewing the correct brand/campaign
- • Spam and invalid ratings are filtered out
Upload & Media Issues
Problems uploading ads or media files
"File Too Large" or Upload Fails
File Requirements:
- • Images: Max 10MB, formats: JPG, PNG, WebP
- • Videos: Max 100MB, formats: MP4, WebM
- • Solution: Compress files before uploading
- • Use online tools like TinyPNG or HandBrake
Upload Stuck at "Processing"
Solutions:
- • Large files can take 5-10 minutes to process
- • Don't close the browser window while uploading
- • Check your internet connection is stable
- • If stuck for >15 minutes, refresh and try again
Campaign & Settings Issues
Problems managing campaigns or account settings
Can't Save Changes to Campaign
Check for:
- • Required fields marked with red asterisk
- • Form validation errors at top of page
- • Network connection issues
- • Try saving as draft first, then publishing
"Access Denied" When Trying to Edit
Possible Causes:
- • You don't have Editor or Admin permissions
- • Another team member is currently editing
- • Campaign is locked for review
- • Contact your account admin for permissions
Email Notifications Not Arriving
Solutions:
- • Check spam/junk folder
- • Add noreply@rateads.us to contacts
- • Verify email in Settings → Email Preferences
- • Check notification settings are enabled
Brand Verification Pending Too Long
What to Know:
- • Verification typically takes 2-5 business days
- • Check for emails requesting more information
- • Ensure all required documents were uploaded
- • Contact support if pending >7 days
Browser Compatibility
Recommended browsers for best experience
RateAds works best on modern, updated browsers:
- Recommended: Chrome 100+, Firefox 100+, Safari 15+, Edge 100+
- Not Supported: Internet Explorer (all versions)
If you experience issues, try:
- Updating your browser to the latest version
- Disabling browser extensions (especially ad blockers)
- Using an incognito/private browsing window
Still Need Help?
Contact our support team
Can't find a solution to your problem? Our support team is available 24/7 to help you resolve any issues.