Content Moderation Process
How we check reviews and keep RateAds safe for everyone
How We Keep Content Safe
We use three layers of protection to make sure content follows our rules
Automatic Checks
Our AI systems check all reviews as soon as they're posted to catch obvious problems.
What we check for:
Spam and duplicate content
Inappropriate language
Fake review patterns
Links to harmful websites
Human Review
Our trained team members review content that needs a human touch.
What we check for:
Complex policy questions
Reported content review
Appeals and disputes
Quality checks
Community Reports
Users help us by reporting content that might break our rules.
What we check for:
User-reported violations
Community feedback
Safety concerns
Quality issues
What Happens When We Find Problems?
We take different actions depending on how serious the issue is
Warning
User gets a friendly reminder about our rules
First-time rule violations or minor issues
Content Removal
We remove content that breaks our guidelines
Clear rule violations or harmful content
Account Restrictions
Temporary limits on what a user can do
Repeated violations or serious rule breaks
How Fast Do We Act?
Automatic Actions
Our AI checks happen right away. If something clearly breaks our rules, it gets removed or flagged within minutes.
Human Reviews
When people need to look at something, we try to review it within 24 hours. Complex cases might take a bit longer.
Think We Made a Mistake?
You can appeal our decisions if you think we got something wrong
How to Appeal
If you think we removed your content or took action on your account by mistake
- 1. Go to your account settings
- 2. Find the "Appeals" section
- 3. Tell us why you think we made a mistake
- 4. We'll review your appeal within 3 days
- 5. You'll get an email with our decision
Questions About Moderation?
If you have questions about our content rules or moderation process, we're happy to help explain how things work.